SiteGround is a well-known web hosting company that was founded in the year 2004 by a group of few university students. Started at very small scale, the company has more than 400 employees today serving millions of clients across the globe.
At present, SiteGround is renowned for providing secure and specialized solutions for hosting on almost all open source application such as WordPress, Magento, Drupal, and Joomla.
The company has server locations in 5 countries located in three continents, the United States, Asia Pacific and Europe.
Let’s test their different services and get to know how much they fit in the modern landscape of web hosting.
Since it has stricken the perfect balance between its pricing and services, SiteGround is a good web hosting option for beginners. From a shared web hosting to high authority domain, everything is available under one roof.
In addition to this, SiteGround is well-known for it fast cloud hosting. SiteGround’s servers are both virtual and dedicated that can load any website much faster time. For high database sites, SiteGround has a separate custom-made bespoke server.
The SiteGround has free SSL for its all their StartUp, GrowBig, GoGeek hosting plans. Moreover, they have straight integrations with CDNs like Cloudflare.
Whether a blogger or a billion-dollar company, the percentage of time a website is available on web to users is an important concern for everyone.
Siteground observes 99.99% Uptime. And to test that, I used ‘Uptime robot’, My review is based on 3 months of statistic and raw data. I installed this robot on my basic WordPress site and it tracked my website’s uptime once in every single minute for 3 months. Throughout my analysis, I observed a stable response time.
During this test, SiteGround had an average uptime of 99.98%, which I think is better than the uptime of many leading web hosting companies.
The biggest reason for their high uptime is, they have proactive server monitor which fix issues automatically-no need for human intervention.
Speed is another factor that makes SiteGround a reliable web hosting company. The company uses SSD drivers for it’s all hosting plans. Such drivers are meant to provide high performance throughout the various operations of a site. Besides this, they use NGINX web server technology as well that speeds up a load of a website.
When I personally tested their speed on multiple websites I found they are really reliable in terms of speed. My website built using simple HTML code showed a response time of 81 ms in the US server. And when I tested the speed for my another site built in website builder, the response was still same 81 ms.
Customer support is one of the strongest areas of SiteGround where it pays more attention. It would not be wrong if I say, it is their key strength. According to their official website, they process more than 1500 tickets, 800+ phone calls and 2000+ in a day. To test whether their support is really as good as they say. I reviewed their all three platforms.
Phone Support- Their phone support is quite prompt. And the best part is, it remains available 24/7. So, you can call them whenever you need them. Their representative attended my call in less than 1 minutes including the initial IVR time as well. The support is available in three languages – English, Spanish and Italian you can use your preferred one.
Live Chat- Their Live chat is equally prompt. I got connected to their representative in less than 1 minute in all 10 of the chats.
Ticket Support- Their ticket support is easy to open and has a very fast response time. In my case, they just took 2 minutes response, which is many times faster than their advertised response time i.e. 10 minute.
It seems that the major aim of their support team is to resolve the queries of their users as soon as possible. And that is why they are the king of customer experience.
If there’s one thing that Siteground stands out for and is particularly famous for – it’s the customer support.
Free Security Add-Ons
SiteGround makes enough effort to protect their user’s website. All their plans come with high-security tools such as SpamAssassin, SpamExperts, Hotlink Protection, IP address blacklists and more. For advanced security, they have facility of Encrypt SSL in all of their plans.
Siteground has so much good things to offer. Considering its expressive and vast community who absolutely adore their service, you can rest-assured that the service is worth your attention. If you still don’t feel persuaded, check what other users have to say about Siteground on Hosting.review.